Refund policy

PHILLYCO RETURNS & REFUND POLICY

Last Updated: 26 June 2026

Returns & Refund Policy

At PHILLYCO (Pty) Ltd, we take pride in producing high-quality custom cricket footwear and performance modifications. Every order is carefully inspected before it is shipped. Because many of our products are custom-made or modified specifically for each customer, our Returns & Refund Policy differs from that of standard retail footwear.

By placing an order with PHILLYCO, you agree to the terms set out below.

1. Custom Products

The majority of PHILLYCO products are custom-manufactured or modified to your specifications. This includes, but is not limited to:

  • Custom spike conversions

  • Custom colorways

  • Personalized embroidery

  • Team branding

  • Performance modifications

  • Special-order footwear

  • Bespoke athlete requests

As these products are made specifically for you, they cannot be resold.

For this reason, PHILLYCO does not accept returns or offer refunds for custom products simply because you change your mind, order the incorrect size, or no longer require the product.

2. Standard Products

Where PHILLYCO sells standard, non-customised products, you may request a return within 7 calendar days of receiving your order, provided that:

  • the item is unused;

  • it is in its original packaging;

  • all tags, accessories and documentation are included; and

  • it is in resalable condition.

Return shipping costs for change-of-mind returns are the responsibility of the customer unless otherwise agreed.

3. Incorrect Orders

If you receive the wrong item due to an error by PHILLYCO, please notify us within 48 hours of delivery by emailing phillycoptyltd@gmail.com.

Once verified, PHILLYCO will arrange for the incorrect product to be collected and the correct product to be shipped at no additional cost.

4. Damaged or Defective Products

If your order arrives damaged or contains a manufacturing defect, please contact us within 7 days of delivery.

Please include:

  • your order number;

  • photographs of the product;

  • photographs of the packaging (if applicable); and

  • a description of the issue.

Where a defect is confirmed, PHILLYCO may, at its discretion and in accordance with applicable consumer protection laws:

  • repair the product;

  • replace the product; or

  • provide a refund where repair or replacement is not reasonably possible.

5. Customisation Errors

If PHILLYCO has made an error in manufacturing your custom order that differs from the approved design, specifications, or order confirmation, we will correct the error at no cost to you.

This may include:

  • remanufacturing the product;

  • repairing the product; or

  • replacing the affected components.

6. Sizing

Customers are responsible for selecting the correct footwear size when placing an order.

PHILLYCO cannot provide refunds or exchanges for incorrectly ordered sizes on customised products unless the incorrect size was supplied by PHILLYCO.

If you are unsure of your size, please contact us before placing your order.

7. Normal Wear and Tear

Our warranty and returns process does not cover:

  • normal wear and tear;

  • cosmetic scratches occurring after delivery;

  • damage caused by misuse;

  • damage caused by improper care or maintenance;

  • damage from alterations performed by third parties;

  • damage resulting from playing on surfaces not suitable for the footwear or spike system.

8. Warranty

PHILLYCO warrants that its workmanship is free from manufacturing defects for a reasonable period from the date of delivery, subject to normal use.

This warranty does not extend to:

  • accidental damage;

  • misuse;

  • neglect;

  • modifications performed by anyone other than PHILLYCO;

  • damage caused by improper storage or maintenance.

Nothing in this policy limits any rights you may have under applicable South African consumer protection laws.

9. Refund Process

Where a refund is approved, it will be processed using the original payment method wherever possible.

Refunds are generally processed within 7–14 business days after approval, although the time taken for funds to appear in your account may vary depending on your payment provider.

10. Return Shipping

Unless the return is due to:

  • a manufacturing defect;

  • an incorrect product supplied by PHILLYCO; or

  • another confirmed error on our part,

customers are responsible for all return shipping costs.

We recommend using a tracked and insured courier service, as PHILLYCO cannot accept responsibility for items lost or damaged in transit back to us.

11. How to Request a Return

To request a return, replacement or warranty assessment, please contact:

PHILLYCO (Pty) Ltd

Email: phillycoptyltd@gmail.com

Website: https://phillycoptyltd.com

Please include:

  • your order number;

  • your full name;

  • photographs (where applicable);

  • a detailed description of the issue.

12. Consumer Rights

Nothing in this Returns & Refund Policy excludes, restricts or limits any rights you may have under the Consumer Protection Act, 68 of 2008, or any other applicable South African law.

Where the CPA provides consumers with rights that are more favourable than this policy, those rights will prevail.

Thank you for choosing PHILLYCO.

We are committed to delivering premium performance footwear and exceptional customer service.