Shipping policy

PHILLYCO SHIPPING POLICY

Last Updated: 26 June 2026

Shipping Policy

Thank you for choosing PHILLYCO (Pty) Ltd.

Every PHILLYCO product is carefully crafted to meet our high standards of quality and performance. As many of our products are custom-made or modified to each customer's specifications, shipping times may vary depending on the nature of your order.

By placing an order through our website, you agree to the terms of this Shipping Policy.

1. Order Processing

Orders are processed once payment has been successfully received and confirmed.

Processing times vary depending on the product ordered:

  • Half Spike Conversion: Typically dispatched within 5–10 business days.

  • Full Custom Spike Package: Typically dispatched within 10–15 business days.

  • Premium Custom Spike Package: Typically dispatched within 10–20 business days.

  • Standard (non-customised) products: Usually dispatched within 2–5 business days, subject to stock availability.

During periods of high demand, promotional campaigns, or peak cricket seasons, processing times may be longer. If significant delays occur, we will notify you using the contact details provided with your order.

2. Shipping Within South Africa

PHILLYCO currently ships throughout South Africa using reputable courier partners.

Estimated delivery times after dispatch are:

  • Major metropolitan areas: 1–3 business days

  • Regional and outlying areas: 2–5 business days

  • Remote locations: Delivery times may vary depending on the courier network.

Delivery timeframes are estimates only and are not guaranteed.

3. International Shipping

International shipping may be available to selected countries.

International customers are responsible for:

  • import duties;

  • customs charges;

  • VAT or local taxes;

  • customs clearance fees; and

  • any additional charges imposed by their destination country.

PHILLYCO has no control over customs processing times or fees.

If you require international shipping, please contact us before placing your order if your destination is not available at checkout.

4. Shipping Costs

Shipping charges are calculated during checkout based on:

  • delivery location;

  • parcel size and weight;

  • courier rates; and

  • selected shipping method.

Any applicable shipping charges will be displayed before payment is completed.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

Please allow up to 24 hours for tracking information to become active.

6. Delivery Requirements

To ensure successful delivery, customers must provide:

  • a complete delivery address;

  • a valid contact number; and

  • a correct email address.

PHILLYCO cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete delivery information.

Additional courier charges arising from incorrect delivery details may be payable by the customer.

7. Delivery Delays

While we work with trusted courier partners, delivery times may occasionally be affected by circumstances beyond our control, including:

  • severe weather conditions;

  • public holidays;

  • industrial action;

  • customs delays;

  • courier operational disruptions; or

  • other unforeseen events.

PHILLYCO is not liable for delays caused by third-party courier services once an order has been dispatched.

8. Risk and Ownership

Ownership of the products passes to the customer once full payment has been received.

Risk in the products transfers to the customer upon delivery to the shipping address provided during checkout.

9. Lost or Damaged Shipments

If your parcel appears to be lost or arrives damaged, please contact us within 48 hours of the expected delivery date or receipt of the parcel.

Please provide:

  • your order number;

  • photographs of the packaging (if damaged);

  • photographs of the product (if applicable); and

  • a description of the issue.

We will work with the courier to investigate and resolve the matter as quickly as possible.

10. Failed Deliveries

If a parcel is returned to PHILLYCO because:

  • an incorrect address was provided;

  • delivery attempts were unsuccessful;

  • the parcel was not collected; or

  • the customer refused delivery,

the customer may be responsible for any additional shipping charges required to resend the order.

11. Collection (If Available)

Where collection is offered, customers will be notified once their order is ready.

Orders must be collected within the timeframe communicated by PHILLYCO.

A valid order confirmation may be required upon collection.

12. Contact Us

If you have any questions regarding your shipment, please contact us:

PHILLYCO (Pty) Ltd

Email: phillycoptyltd@gmail.com

Website: https://phillycoptyltd.com

We are committed to ensuring your PHILLYCO products arrive safely and as quickly as possible.